These online Terms and Conditions govern the access to, and use of, our website, including the services made available through it. By accessing and using our website, you indicate that you have understood these Terms and Conditions and agree to be bound by them.
We may modify these Terms and Conditions from time to time, without prior notice. By continuing to access and use our website after the modification, you indicate your agreement to the modified terms and conditions.
You may place an order by creating an account on our website. Creating an account on our website will remove the inconvenience of having to type your billing information, shipping information, and payment information every time you place an order.
Only persons who are at least 18 years old may create an account on our website. If you are a minor, seek the assistance and supervision of your parent or legal guardian when accessing or using our website.
During the registration process (if registering as a user) or the checkout process (if checking out as a guest), you will be required to provide certain information about yourself. You warrant that all information that you will provide are true, accurate, complete, and up-to-date. You shall be liable to Tenya Philippines and third parties for all claims, costs, expenses, damages, and losses arising from our reliance on any of the information that you provided.
You are responsible for safeguarding the confidentiality of your username (email address) and password and ensuring that unauthorized persons will not have access to your account. Report to us immediately any unauthorized use or suspected breach of security of your account.
You are expected to be responsible in using our website and services. You agree not to: send spams or create or share inappropriate comments, reviews, or posts about us, the products available in our website, the brand-owners, or other customers; place any spurious or fraudulent order; open any fake account; hack into the accounts of other customers; or transmit or spread viruses, trojan horses, worms, or other malicious programs.
Tenya Philippines reserves the right to suspend your registration if you breach these terms and conditions.
We reserve the right to immediately, and without prior notice, suspend or terminate your account, cancel your orders, prohibit you from accessing or using our website, and from sending purchase orders, if we suspect that:
Orders are processed on a first-come, first-served basis. Our system automatically updates the information on available stocks. However, there may be instances when there will be a delay or error in performing the said update. We will notify you if you happen to place an order for a product that is already out of stock and will cancel your order. The same applies to information about the price of the products. If we discover any error in the price of any of the products that you ordered, we will notify you and will cancel your order.
We shall not be liable for any and all claims, costs, expenses, damages, and losses arising from, or related to, our cancellation of your order due to any of the abovementioned causes.
We reserve the right to decline or cancel any order at any time, at our sole discretion. If you have already paid for your order before it was cancelled, we will refund your payment to you upon showing of proof of your payment.
We accept the following forms of payment: Cash, Credit Card (VISA, JCB, Mastercard), Debit Card, AsiaPay and PayPal. For orders paid through Visa, Mastercard, JCB credit card, ensure that you have sufficient credit limit to cover your entire purchase to avoid the rejection of the transaction.
If the product delivered to you is of different kind from the one that you ordered, you may request for an exchange of the particular product or a refund of your payment for the particular product by sending to us an email to the assigned store containing the following information:
You may pick up your order in the assigned store or will have it delivered. You should inspect the products before receiving them. Your acceptance of the products indicate that the products are in good condition and are the same products as the ones you ordered. You understand and agree that once accepted, the products can no longer be returned or exchanged nor can your payment be refunded.
We aim to deliver your order within the committed time. However, due to high volume of orders, there may be occasions when we will not be able to observe these periods. We will notify you if we foresee a significant delay or change in our standard area delivery service.
All intellectual property and content available in our website, including but not limited to, software designs, brand names, logos, marks, images, graphics, and text, are exclusively owned by Tenya Philippines or by third parties that gave their permission for their use in our website. You are prohibited from downloading, storing, using, distributing, copying, reproducing, selling, licensing, modifying, publishing, adapting, editing, creating any derivative works, or manipulating the abovementioned intellectual property and content, without our express and prior written consent.
We do not warrant that our website will be available at all times or that the information in it are error-free, accurate, and updated. We also do not make any warranty of any kind as to the merchantability, good quality, fitness for a particular purpose, accuracy of description and other information, or non-infringement of any of the products available in our website.
To the fullest extent allowed by law, we disclaim all liabilities for losses and damages of any kind arising from, or connected to, your use or failure to use our website or your purchase of any of the products available in our website.
You agree to indemnify and hold harmless Tenya Philippines and its directors, officers, employees, and agents from or against any and all losses, claims, liabilities, expenses, and damages arising from or related to your use of our website or your violation of any of these Terms and Conditions.
No failure or delay on our part to exercise any right or remedy under these Terms and Conditions shall operate as a waiver thereof, nor shall any single or partial exercise of any right or remedy preclude any other or further exercise thereof or the exercise of any other right or remedy available under these Terms and Conditions or the law.
If any of these Terms and Conditions is held by a court of competent jurisdiction to be illegal, invalid, or unenforceable, the remaining provisions shall remain in full force and effect, and the invalid, illegal or unenforceable provision shall be restated to reflect the original intentions under these Terms and Conditions as nearly as possible in accordance with applicable laws.
Tenya Philippines makes every effort to test and check material at all stages of production. It is always wise for the user to run an antivirus program on all material downloaded from the internet. Tenya Philippines cannot accept any responsibility for any loss, including but not limited to indirect or consequential loss, disruption or damage to your data or computer system which may occur whilst using material from the Tenya Philippines website
These Terms and Conditions are governed by Philippine laws. All suits arising from these Terms and Conditions, including all complaints shall be brought before the proper courts of Taguig City to the exclusion of all other venues.